About Us
Welcome to Garden Troughs and Planters, a proud division of Smartplatypus.
As a family-run business boasting over 15 years of expertise in both manufacturing and online sales, we are a versatile entity encompassing a wealth of experiences. Our team, an integral extension of our family, is dedicated to delivering top-notch products at the most competitive prices.
At Smartplatypus, we prioritize responsible sourcing, ensuring that all our raw materials are not only locally obtained but also adhere to ethical and sustainable practices.
With our own workshop dedicated to manufacturing, we maintain complete control over the production process, guaranteeing superior quality in every product.
Products that we don’t produce in-house undergo a rigorous testing phase before they earn a spot on our site. This meticulous evaluation ensures that they meet the same high standards upheld by our proprietary items.
Our commitment to providing excellent customer service is reflected in our UK-based team, situated in our own offices — no third-party call centers involved. This proximity enables us to furnish you with accurate information directly from the source.
Equipped with comprehensive knowledge of our product range, our customer service team is adept at swiftly and accurately addressing your queries.
While perfection may be elusive, our dedication is unwavering. If there’s a question we can’t answer immediately, rest assured, we’ll get back to you within 24 hours on working days, ensuring your satisfaction remains our top priority.
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